So… a couple of things jump out here.

First, it’s good to hear that Amazon is treating their delivery drivers better. I’m glad to hear that such a swift and effective feedback loop exists to report unverified claims of racism despite the fact that most drivers aren’t Amazon employees and to even keep their low paid gig economy jobs, they have to contend with this kind of thing: https://www.vice.com/en/article/z348y9/amazon-drivers-are-still-peeing-in-bottles

It’s also satisfying to hear that once you’re accused of racism and have your account deleted, you need no longer contend with a legion of poorly trained offshore support reps, but instead get a direct line to an executive so they can scold you.